Transition of User Support to the NASA Archives

News article posted on 16 Mar 2020 by Jeff Coughlin

User support and news updates have transitioned to the NASA Astrophysics archives that host Kepler and K2 data — the Mikulski Archive for Space Telescopes (MAST) and the NASA Exoplanet Science Institute (NExScI). Below are ways to get updates from each archive, where to find useful information, and how to contact them to receive help with Kepler and K2 data. All user support has been transitioned to the archives.

The Kepler/K2 team has been working closely with the NASA Astrophysics archives’ staff over the lifetime of the mission. The archives’ staff are intimately familiar with the mission’s data and will continue to be an invaluable resource to the community.

News sources at MAST
Newsfeed: https://archive.stsci.edu/news
MAST Accounts: Create a MyST Account to manage subscriptions.
Twitter: @MAST_News

News sources at NExScI
Newsfeed: https://exoplanetarchive.ipac.caltech.edu/docs/exonews_archive.html
Newsletter: https://lists.ipac.caltech.edu/mailman/listinfo/exoplanet-announce
Twitter: @NASAExoArchive

Resources at MAST
Helpdesk: https://stsci.service-now.com/mast
E-mail: archive@stsci.edu
Kepler Homepage: https://archive.stsci.edu/missions-and-data/kepler
K2 Homepage: https://archive.stsci.edu/missions-and-data/k2

Resources at NExScI
Exoplanet Archive Helpdesk: https://exoplanetarchive.ipac.caltech.edu/cgi-bin/Helpdesk/nph-genTicketForm
General NExScI Helpdesk: http://nexsci.caltech.edu/cgi-bin/helpdesk/helpdesk.cgi
ExoFOP Support: exofop-support@ipac.caltech.edu